This document explains how a person can claim JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as quickly as possible online via the Services Australia site.

To receive JSP an individual must:

- be of qualifying age for JSP

• fulfill Australian house requirements for JSP
• be unemployed, and
• searching for work and prepared to participate in activities that increase their opportunities of discovering a job, or
• unable to work, study or try to find work due to medical condition, health problem or injury, or
• utilized or studying full-time and are unable to undertake these due to a medical condition, illness or injury and have a job or research study to return to
  
  If the client has indicated they are not able to work due to a short-lived incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their earnings falls below the JSP earnings test cut-off
  
  For example, a self-employed DSP consumer is still working 30 hours each week, however their income has actually decreased. See Rates and Thresholds.
  
  In all cases, check if the customer is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become qualified they need to supply their checking account balances, evidence of earnings and work separation details.
  
  Customers can start an early claim online. They will be able to finish Your individual information, Your scenarios and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to address in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or submit the claim online till within 2 week of being eligible for JSP. They will get a tip notification 2 week before the eligibility date.
  
  An apprehended person might lodge a claim as much as 3 weeks before release from prison. These claims are not thought about early claims as the customer is certified but not payable when they declare.
  
  Customers moving from a current earnings assistance payment can lodge an early claim approximately 28 days before the date of credentials.
  
  Online claims
  
  Customers need to develop a myGov account and link their Centrelink online account to it.
  
  Once the customer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:
  
  - check in to myGov and gain access to their connected Centrelink online account
• ensure their personal details are proper. From the menu, select the My details > Personal and contact information > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or transferring to JSP will see a decreased question set as part of their online claim if they are:
  
  - currently in invoice of an income assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a job is presented to the customer on their Centrelink online account homepage up to 28 days prior to losing credentials for their present payment.
  
  The task will allow the customer to undertake a streamlined claim process to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers considered not able or unsuitable to complete an online claim or funsilo.date candidates. ACC ought to also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of .
  
  ’ Channel Hopping’ within ACC suggests:
  
  - the customer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can assist a customer start a claim which can then be completed by the client in their Centrelink online account
  
  Remote clients
  
  If the client lives in a remote area and typically utilizes a representative, Remote Service Centre, or phone to do organization and is unable or inappropriate to complete an online claim, the consumer must be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote customers.
  
  The customer should have:
  
  - the remote indication revealing on the Customer Overview, or
• a residential address in a remote area
  
  To inspect the address is in a remote place:
  
  - browse the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence nominees can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is declaring on behalf of a person, encourage the nominee to help the individual claim JSP utilizing the person's Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some situations, it might not be reasonable for a customer to finish all Required jobs prior to sending their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to a Location of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP assessments. The Department of Social Services (DSS) have paused all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the consumer has actually moved address within the previous 26 weeks, Services Australia should identify if they have lowered their employment prospects by moving to a new place.
  
  If this holds true, the Service Officer must examine a possible MALEP work related exclusion period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the client has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have taken place.
  
  Do not create compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to recognize a non-compliance event has actually taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job candidates go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are qualified for a recommendation to a Labor force Australia or other specialist service provider, will have an initial consultation reserved throughout the Participation Interview. Attending this very first company visit is referred to as the task candidate's RapidConnect requirement.
  
  In a lot of cases, meeting RapidConnect requirements will identify the start date of the job candidate's income assistance payment. Note: this goes through job hunters fulfilling any waiting durations and qualification requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new job hunters to the Workforce Australia online work service. This omits task hunters living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will automatically calculate this and apply the appropriate rate for qualified consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may present to customers during their online claim. Employer information, name and ABN, will be provided to the consumer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to verify the employer within the claim. If a client validates the employer, as soon as on payment, STP pre-filled earnings will be presented to the customer when they report. If the client does not verify the employer, once on payment, the STP company might present to the client once again when they report.