This file describes how a person can declare JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as quickly as possible online through the Services Australia site.

To receive JSP an individual need to:

- be of certifying age for JSP

• meet Australian residence requirements for JSP
• be jobless, and
• looking for work and going to participate in activities that increase their chances of finding a task, or
• unable to work, study or look for work due to medical condition, disease or injury, or
• utilized or studying full-time and are not able to carry out these due to a medical condition, illness or injury and have a job or study to return to
  
  If the customer has shown they are unable to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers claiming JSP
  
  A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their income falls below the JSP income test cut-off
  
  For example, a self-employed DSP consumer is still working 30 hours weekly, however their earnings has reduced. See Rates and Thresholds.
  
  In all cases, examine if the customer is qualified to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become qualified they must provide their bank account balances, evidence of earnings and employment separation information.
  
  Customers can begin an early claim online. They will have the ability to complete Your individual details, Your scenarios and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to address in the online claim.
  
  Customers can not finish Review and Confirm, Next actions or submit the claim online until within 2 week of being eligible for JSP. They will get a suggestion notice 14 days before the eligibility date.
  
  An apprehended person might lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the consumer is certified however not payable when they declare.
  
  Customers moving from an existing income assistance payment can lodge an early claim approximately 28 days before the date of qualification.
  
  Online claims
  
  Customers should develop a myGov account and connect their Centrelink online account to it.
  
  Once the consumer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:
  
  - indication in to myGov and gain access to their linked Centrelink online account
• ensure their individual information are appropriate. From the menu, pick the My details > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a minimized concern set as part of their online claim if they are:
  
  - currently in receipt of an income assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a job exists to the client on their Centrelink online account homepage up to 28 days prior to losing certification for their current payment.
  
  The job will permit the client to carry out a structured claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers deemed not able or inappropriate to finish an online claim or nominees. ACC needs to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ’ Channel Hopping’ within ACC means:
  
  - the consumer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a consumer begin a claim which can then be finished by the consumer in their Centrelink online account
  
  Remote clients
  
  If the consumer resides in a remote location and typically utilizes a representative, Remote Service Centre, or phone to do organization and is unable or inappropriate to finish an online claim, the consumer should be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group provides specialised remote service for recognized remote clients.
  
  The consumer needs to have:
  
  - the remote sign showing on the Customer Overview, accc.rcec.sinica.edu.tw or
• a domestic address in a remote area
  
  To examine the address remains in a remote area:
  
  - browse the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence nominees can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is declaring on behalf of a person, encourage the candidate to help the person claim JSP using the person's Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some scenarios, it might not be affordable for a to finish all Required jobs prior to submitting their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the consumer has moved address within the previous 26 weeks, Services Australia should identify if they have minimized their employment potential customers by moving to a brand-new area.
  
  If this holds true, the Service Officer must investigate a possible MALEP employment related exclusion duration.
  
  Unemployed due to a voluntary act or misconduct
  
  If the customer has willingly left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have happened.
  
  Do not generate compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to identify a non-compliance event has actually occurred.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most task applicants undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job applicants who are eligible for a recommendation to a Labor force Australia or other expert service provider, will have a preliminary appointment booked throughout the Participation Interview. Attending this first company visit is called the task hunter's RapidConnect requirement.
  
  For the most part, conference RapidConnect requirements will figure out the start date of the task hunter's earnings assistance payment. Note: this goes through job seekers meeting any waiting durations and certification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will automatically refer new task applicants to the Workforce Australia online work service. This leaves out task candidates residing in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have actually been receiving an earnings assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will immediately calculate this and apply the appropriate rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may present to consumers during their online claim. Employer information, name and ABN, will exist to the client if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to confirm the company within the claim. If a consumer verifies the company, when on payment, STP pre-filled income will be presented to the consumer when they report. If the client does not verify the company, once on payment, the STP company may provide to the customer once again when they report.